Refund policy

At Printifile, every product is custom-printed and made to order specifically for you. Because of this, our refund and return policy works differently from standard retail stores.

CUSTOM & PERSONALIZED PRODUCTS
All Printifile products — including business cards, apparel, stickers, mugs, signage, and corporate gifting items — are printed or manufactured to order based on the design, text, or artwork you provide or approve. Because these items are made specifically for you and cannot be resold, we do not accept returns or offer refunds for change of mind, incorrect design choices made by the customer, or approved artwork errors once production has begun.

WHEN WE WILL REPLACE OR REFUND YOUR ORDER
We stand behind the quality of our printing and will offer a free reprint, replacement, or refund (at our discretion) if:
- Your order arrives damaged or defective due to a printing or manufacturing error on our part
- You received the wrong product, size, or quantity compared to what you ordered
- Your order was lost in transit and confirmed as undelivered by our courier partner
- There is a significant, verifiable quality issue not caused by the artwork file you supplied

HOW TO REPORT AN ISSUE
Please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. You can reach us via WhatsApp at +91 97697 66767 or email us at Founder@printifile.com. Claims raised after 48 hours may not be eligible for replacement or refund.

BEFORE YOU ORDER
Please carefully review your design, spelling, sizing, and color choices before confirming your order, as production begins shortly after payment. If you are unsure about anything, message us on WhatsApp before placing your order — we're happy to help review your artwork.

APPROVED DESIGN FILES
Once you approve a proof or submit final artwork for printing, we are not responsible for errors contained within that approved file (spelling mistakes, low-resolution images, incorrect colors due to file formatting, etc.).

REFUND PROCESSING
Approved refunds will be processed to your original payment method within 7-10 business days. Shipping charges are non-refundable unless the error was entirely on our part.

CONTACT US
For any questions about this policy, reach us @printifileoffical@gmail.com or WhatsApp +91 97697 66767.